SHIPPING, REFUNDS AND CANCELLATIONS

 

 

All Refund requests MUST be made by email within 7 days of the item being delivered.
All returns must be received within 28 days of receipt.

Under the Distance Selling Regulations, the buyer is under obligation to take Reasonable Care of the items whilst in their possession. We request that items are returned with their original packaging, with any labels, within 28 days.

*Any items that do NOT arrive in a re-saleable condition, or in a timely manner will be sent back to the Buyer. 

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Returns will only be accepted and refunds or exchanges offered, if items are returned to us unused and unwashed, in their original condition with tags intact, free from any marks (e.g. make-up, deodorant, fake tan) or odours (e.g. perfume or cigarette smoke).

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Sizes are approximate and as described by our manufacturers' guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.
If you are unsure you can contact us via email and we will happily advise further.

Faulty items:

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item once it is returned to us. 

Once we have received your returns: Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.

International Orders - Exchange rates can fluctuate! Payments and refunds may be affected by this as we do not have any control over when funds are cleared.

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Shipping:

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All items are sent out via Hermes standard shipping  - if you require next day delivery it is possible on some items, please call 07872 499 659 to discuss. 

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