TERMS & CONDITIONS
We reserve the right to review and amend these conditions from time to time. The use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales. Any dispute arising out of such use will be resolved under English Law. By using this website service you agree to these terms and conditions of website use. The terms and conditions below apply to all orders placed using our website.
We can’t guarantee that all the information on our website is entirely free from errors, up to date or suitable for your use, so we do not accept any liability for any loss however caused, from the content contained within the website. Contact us at; firstname.lastname@example.org should you see any errors.
RIGHTS AND RESPONSIBILITIES
It is very important to us that our clothing finds its way to you safely. By ordering from us, you are providing details that are accurate, true and complete It is your responsibility to check that all information that you supply is correct. Unfortunately, we will not be able to reimburse the value of any goods which have been damaged as a result of failure to provide accurate information. For all orders, we require an up to date phone number so that we can contact you if necessary.
We require full payment before sending out your order.
SHIPPING, REFUNDS AND CANCELLATIONS
All Refund requests MUST be made by email within 7 days of the item being delivered.
All returns must be received within 28 days of receipt.
Under the Distance Selling Regulations, the buyer is under obligation to take Reasonable Care of the items whilst in their possession. We request that items are returned with their original packaging, with any labels, within 28 days.
*Any items that do NOT arrive in a re-saleable condition, or in a timely manner will be sent back to the Buyer.
Returns will only be accepted and refunds or exchanges offered, if items are returned to us unused and unwashed, in their original condition with tags intact, free from any marks (e.g. make-up, deodorant, fake tan) or odours (e.g. perfume or cigarette smoke).
Sizes are approximate and as described by our manufacturers' guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.
If you are unsure you can contact us via email and we will happily advise further.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item once it is returned to us.
Once we have received your returns: Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.
International Orders - Exchange rates can fluctuate! Payments and refunds may be affected by this as we do not have any control over when funds are cleared.
All items are sent out via Hermes Standard delivery - if you require next day delivery it is possible on some items, please call 07872 499 659 to discuss.
All copyright, database rights, trademarks and all other intellectual property rights in the content of this website such as text, graphics, logos, images, buttons, underlying source code and software are the sole property of FADE. Any use (including copying, reproduction, duplication, transmission and display of content of this website) without the express written permission of FADE for purposes other than viewing of information or ordering goods is strictly prohibited.